Returns & Refund Policy
At SaveClickShop.com, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
Return Window
Most items can be returned within 14 days of delivery.
Items marked as final sale or closeout or overstock are not eligible for return unless they arrive damaged or defective.
Orders Already in Transit
Once an order has shipped or entered carrier transit, it can no longer be canceled.
If you change your mind while an order is in transit, the order must first be delivered and, if eligible, returned through our standard return process. Approved refunds are processed after the returned merchandise is received and inspected. Applicable return shipping, restocking, and processing fees may apply.
Refusing delivery does not automatically constitute an approved return or cancellation. Refused or undeliverable shipments must first be returned to us or the applicable fulfillment location and remain subject to the eligibility requirements and applicable fees of our Return Policy.
Final-sale and other non-returnable items remain subject to their stated return restrictions.
Estimated Delivery Times & Carrier Delays
Our standard delivery timeframe is approximately 7-15 business days unless otherwise stated. Delivery times are estimates and are not guaranteed delivery dates.
Occasionally, carrier delays, weather, transportation disruptions, high shipping volumes, or other circumstances may cause a shipment to arrive outside the estimated delivery window.
A shipment exceeding the estimated delivery timeframe does not automatically qualify for an immediate refund while the package remains in active transit. SaveClickShop will monitor the shipment and, when appropriate, work with the carrier or fulfillment provider to investigate the delay.
If a shipment is confirmed lost, undeliverable, or otherwise qualifies as a non-delivery under our policies, we will work with you on the appropriate resolution, which may include replacement or refund.
Return Authorization (RMA)
To begin a return, you must contact us first to receive a Return Merchandise Authorization (RMA).
This helps ensure your return is processed quickly and correctly.
Please do not send items back without contacting us, as unauthorized returns may not be accepted.
Return Conditions
To be eligible for a return:
• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required
Certain items may not be eligible for return due to hygiene or safety reasons. This includes most hair toppers, wigs, hairpieces, and similar personal-use items once opened, worn, tried on, or used. It also includes perishable goods, food products, beverages, supplements, and other consumable items once opened, used, or if the original safety seal or packaging has been broken. Unopened and unused items in these categories may be eligible for return if they remain in their original, sealed condition and packaging and otherwise meet the requirements of our Return Policy. Opened consumable products are not accepted for return due to health and safety considerations.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include photos of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Processing times may vary depending on your payment provider.
Change-of-Mind (Remorse) Returns
We understand that sometimes a purchase simply doesn’t work out. For approved returns where the item is not damaged, defective, or incorrect, and the customer has changed their mind or no longer wants the item, a restocking and return-processing fee will apply.
The fee is the greater of $7.50 or 12% of the value of the returned merchandise and will be deducted from the approved refund. This fee helps offset the costs associated with receiving, inspecting, processing, and preparing returned merchandise for inventory.
For returns where the calculated restocking and processing fee exceeds $50, SaveClickShop will automatically provide a one-time courtesy store credit that can be used toward a future purchase across the store. The courtesy credit is provided in addition to the applicable refund and is intended to help you save on a future purchase with us.
This fee applies only to eligible change-of-mind/remorse returns. It does not apply when an item is confirmed to have arrived damaged, defective, or incorrect.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect. Order the right size using proper measurements and contact us first if not clear. Orders of wrong size to try and then return is not permitted for items on sale on this store.
Shipping costs are non-refundable.
Exchanges
If you need a replacement item, please contact us and we will assist with the exchange process where applicable.
Contact Us
To start a return or ask questions, contact us at:
support@SaveClickShop.com
We’re here to help and will work with you to resolve any issues as quickly as possible.
Thank you for shopping with SaveClickShop.com.