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Help & FAQs

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FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States. To ask about shipping to a different destination, please contact us.

How long will it take to receive my order?

Free tracking on every order. Free Standard Economy Shipping to the United States. Actual time depends upon the origin. Steep discounts are made possible by buying and storing in bulk to pass savings on to you. This can mean a few extra days of handling. Some take 3-5 days. Others are 10-15 days. As shipping times depend on the products and destination see the most up to date estimates during checkout.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Some products, like some human hair products, have 14 day windows.
See our Returns Policy for the most up to date guidance and process.

How long will it take to receive my refund?

See our Returns Policy for the most up to date guidance and process. Typically, once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Still looking for answers?

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